Terms & Conditions

for DOMESTIC & OFFICE Cleaning…

OUR GUARANTEE
If you are not completely happy with our service, then please tell us within 48 hours in order that we may remedy the situation. We guarantee the quality of our cleaning.

The Teams
•    All our staff are fully vetted and insured*.
•    Staff will not eat, drink or smoke in your home.
•    Our training and working practices are designed to ensure that we comply with all applicable health and safety regulations.

About our  Service
•    Our ‘thorough’ clean will involve the thorough top to bottom dusting, wiping, vacuuming and mopping of all rooms. Bathrooms and Kitchens will be thoroughly cleansed.
•    Our ‘quick clean’ involves the dusting and/or wiping of horizontal surfaces and the vacuuming and/or mopping of floors.
•    We can plan for designated rooms to be cleaned on a ‘quick clean’ basis and then at agreed intervals receive a ‘thorough clean’.
•    Certain tasks, such as the pulling out of beds and sofas (where appropriate) and the wiping down of certain tiled areas, can be completed on a Rota basis. Please advise if you require any Rota items completing on a clean.
•    Interior windows can be cleaned on a Rota basis, however, if required we will clean them all at once.
•    We can plan your service so that we do specific tasks. We can do all the heavy cleaning or provide a more ‘housekeeping’ role such as washing, change bedding, general tidying a ‘helping hand’.
•    We are happy to work with you in prioritizing the areas we clean, so that you get the maximum benefit from our time and services.
•    We prefer to work to your list of cleaning requirements or a Cleaning Schedule.
•    We provide all the cleaning equipment and supplies.
•    We will arrive on any agreed date and time
•    We charge strictly by the hour.
•    Our minimum service period is only 2 hours. Bookings can be made for the minimum period plus increments of ½ hours thereafter.

Security
•    Again, all our staff are vetted and supervised.
•    Uniformed teams, give you peace of mind.
•    We operate a fully coded key holding service.
•    We can operate a password system if required.
•    We are insured* to protect your home and our staff.

Customer Care
•    We want to keep in regular contact with you in order to ensure that you get the best possible service.
•    Please feel free to contact us by telephone or through our website.

Our Charges
•    Payment can be by standing order, Cheque, Bacs or cash.
•    Credit facilities are by prior arrangement only and subject to a credit check.
•    Please note all accounts beyond our credit terms will be passed to our debt collection agency. All accounts without exception will be subject to a surcharge of 15% plus Vat to cover our costs of recovery. These accounts will also be subject to any legal costs incurred in obtaining settlement.
•    Monthly payments via BACS or cheques must be paid no later than 14 days after the invoice date.
•    Please note, late payments may be subject to charges of 10% of the total cost of invoice per week. ( i.e. £400 monthly invoice, £40.00 per week would be charged)

Special Circumstances
•    Special requests for additional services should be made 2 days before a service day. This ensures that these can be provided and payment agreed. However, we may be able to accommodate these on the service day. Please leave a note and we will invoice you accordingly.
•    If your scheduled service day falls on a public holiday, then this clean will be cancelled and you should contact us to re-arrange an alternative date.
•    We will treat your home with the greatest of care. Please inform us of any items that are irreplaceable, so that we can make special arrangements for care.

Your Obligations
•    To provide a safe working environment for our staff, e.g. safe electrical appliances, securely fixed wardrobes, cupboards, shelves etc.
•    To pay promptly for all cleaning hours provided.
•    During the period of this agreement and for a period of 12 months after the termination of this agreement, the client will not employ any staff that has been employed by Staffordshire Cleaning Services.
•    Please ensure that access is provided. Otherwise we are obliged to charge you.
•    We can devote more of our time in providing you with the best of our professional services should you spend a few moments tidying before we arrive.

Cancellations
•    Please contact us, giving us at least 3 full working days notice if you do not want a particular clean or are on holiday. Cancellations for individual cleans require 3 full working days notice in order to re-schedule our team and avoid having to charge you.
•    Our cancellation charges are dependent upon the notice given and are as follows;
•    Notice period for individual cleans.

Outside 2 full working days; nil,
2 working days 25%,
1 working day 33%,
Same day 50%,
upon arrival 75%

*Insurance
•    We are fully insured for public liability, employer’s liability, and consequential loss of keys.
•    Our accidental damage insurance is subject to an excess of £250. We do not provide cover for accidental damage for the first £250 of any loss. Please make your own insurance arrangements for the excess.
•    All our teams are fully trained and Endeavour to treat your home and possessions with the greatest care.

*Our Contract
Our contracts run for twelve months at a time & are automatically renewed unless we are instructed not to renew.